Customer Service

 

Shipping & Delivery 

For any questions or comments regarding our shipping or delivery policy, please contact us at: owner@floridabluecrab.com.

For questions regarding a particular shipment or tracking information, please feel free to call us at (386) 256-4861.

Privacy & Security

Please refer to the PRIVACY POLICY for how we gather, collect, process, and share your information.  If you have any questions, please email us at owner@floridabluecrab.com.

Returns & Replacements

Please visit our FAQ regarding returns & replacements.

For questions regarding our returns policy, please email us at owner@floridabluecrab.com.

If you have a specific item to return or have a question regarding an order please feel free to call us at (386) 256-4861.

Ordering

All orders may be placed through the website using our shopping cart method or over the phone by dialing 1 (386) 256-4861. Orders placed outside of normal business hours from 9:00am to 5:00pm are processed the following day.

For questions regarding our ordering process, please see the FAQ. 

Payment, Pricing & Promotions 

For any question regarding payments, pricing, & promotions please email us at owner@floridabluecrab.com.

For information regarding payment & pricing for a specific order, please call us at (386) 256-4861.

Viewing Orders

Orders may be viewed by creating an account at purchase and logging in.  All orders, including call-ins are invoiced with a receipt sent to the purchaser’s email. If you did not receive an invoice, please contact us at (386) 256-4861.

Updating Account Information

Account information can be easily updated by logging in to your account and accessing the appropriate preferences. If you need assistance with this, please feel free to call us at (386) 256-4861.