At FloridaBlueCrab.com, we know seafood & we know shipping. This means that your items will be packed fresh and shipped immediately upon receipt of your order. We pack most products with frozen ice packs to ensure freshness upon delivery. We also use special wax packaging to mitigate any potential weather damage. As with any live, perishable product , we encourage you to read our live crab disclaimer below.
We do our very best to fill orders with the liveliest crabs available. Normal mortality rates can be in excess of 15% of the entire order, up to the entire order.
When shipping a live seafood product dead loss is expected and FloridaBlueCrab.com cannot be liable for any amount of crab mortality, not limited to but including circumstances that are out of our control, such as; shipping environment due to extreme weather, rough handling, or delayed delivery by the shipper. If you insist on every crab being edible, we strongly recommend ordering your crabs steamed prior to shipment. However if you insist on live crabs, please note that we provide no guarantees on the number of Crabs that will arrive to your doorstep alive. Their condition upon arrival is not guaranteed. No one in our industry will guarantee this. FloridaBlueCrab.com cannot refund any monies for dead loss in live shipments.
For all orders taken over the phone FloridaBlueCrab.com will provide and email confirmation of the order to the customer. It is the customer's sole responsibility to review the order information, such as but not limited to delivery address, zip codes, delivery date, and product information. If you did not receive an order confirmation email you can call 386-256-4861 to request another copy to be sent. By placing order over the phone customer agrees to our Terms and Conditions, this includes all shipping policies. These are available on our website as well as over the phone.